A patient and a doctor are looking at each other in a consultation room.

Support for your patients

At Macmillan we'll do whatever it takes to help your patients with cancer, whether they are looking for specific information or just want someone to talk to. We have created a guide to enable you to identify the services that are best for the people you are helping.

Why signpost patients to Macmillan?

How we can help

Specialist teams on our Support Line


  • Support with money worries

    We can help your patients understand how to manage the impact of cancer on their household budget, what support is available and help them access it.

    Your patients can contact our specialist Financial Guidance team about any money worries for free on 0808 239 1235, web chat or email, Monday to Friday, 8pm - 6pm.

  • Energy Advice

    If cancer is affecting someone’s ability to pay the bills, our energy advice team can check if your patients are entitled to any additional support through charitable grants – no matter who supplies their gas, electricity and water.

    Your patients can contact our Energy Advice team for free on 0808 239 1235, web chat or email, Monday to Friday, 8am - 6pm.

  • Welfare Rights

    Our welfare rights advisers can help your patients access the benefits, financial support and grants they may be entitled to. We can also help them find out if they are eligible for a Macmillan grant to help with the financial impact of cancer.

    Your patients can contact our Welfare Rights team for free on 0808 239 1235, web chat or email, Monday to Friday, 8am - 8pm; Saturday to Sunday, 9am - 5pm.

  • Information and support about work

    We can help your patients understand their work rights, whether they are employed or self-employed. Our work support team can offer advice and refer your patients for one-off legal advice if they need it.

    Your patients can contact our Work Support team for free on 0808 239 1235, web chat or email, Monday to Friday, 8am - 6pm.

  • Support to help your patients practically

    We can give your patients practical tips and information to help them manage day-to-day tasks such as doing the shopping or cooking and help them find local support.

    Your patients can contact our Cancer Information and Support Specialists for free on 0808 239 1235, web chat or email, 7 days a week, 8am - 8pm.

  • Support with how your patients are feeling

    We can help with how your patients are feeling, whether they just want someone to listen, someone to chat to or help from a professional counsellor. Your patients can contact our Cancer Information Nurse Specialists for free on 0808 239 1235, web chat or email, 7 days a week, 8am - 8pm.

  • Information about cancer and treatment

    We can answer your patients’ questions about cancer or treatment, whether they want to discuss their diagnosis, tests and monitoring or treatment. Your patients can contact our Cancer Information Nurse Specialists for free on 0808 239 1235, web chat or email, 7 days a week, 8am - 8pm.

Easy referrals for GPs

You can now easily refer your patients with cancer to the Macmillan Support Line through a referral form embedded within EMIS and SystmOne. You simply need to fill in the form, save it and email it to Macmillan at supportlinereferrals@macmillan.org.uk. Once referred, the patient will receive a call back from one of our advisers who will assess their needs and offer relevant information and support options.

Please note – it is not possible to get a local Macmillan nurse by referring to the Macmillan Support Line. And to refer someone for palliative care, please use your already established local referral routes.