Everything in our power

When you're going through cancer treatment, you can end up with higher energy bills. That's why we're doing everything we can to help you save money and take back a little bit of power. We've got lots of useful information to help cut down your energy costs.

Save money, save energy and keep warm

Cancer can make you feel powerless. And it can make life more expensive. When you're going through treatment, you can end up with higher energy bills. You may need to be at home more and use more heating, especially in winter. And right now even more of us are staying home because of coronavirus.

That's why we're doing everything we can to help you take back a little bit of power. We'll support you with:

  • advice about your energy bills
  • staying as warm and well as you can this winter
  • energy efficiency.

Being energy efficient is great for the environment, but it can also cut down your energy bills. We want to help you keep your home warm and save money.

Thank you to npower’s Juice Fund for their generous donation which made this campaign possible.

Call our Energy Advice Team

You can call our specialist Energy Advice Team free on 0808 239 6932 (Monday-Friday, 8am-6pm).

Before you speak to our Energy Advice Team, our Welfare Rights Team will need to assess you. They will check to make sure you’re getting everything you’re entitled to. You can contact them on 0808 239 6932 (Monday-Friday, 8am-8pm, Saturday and Sunday 9am-5pm).

Managing energy bills

Nearly 1 in 3 people diagnosed with cancer say they feel the cold more.

If you are having cancer treatment, you may be at home more. You may need to turn up the heating to cope with side effects, such as weight loss, hair loss and tiredness. That means your energy bills can increase when you may be unable to work or have a reduced income.

On average, people living with cancer pay £196 a year more on their energy bills. Here are some tips and advice that can help you keep warm at home.

  • Talk to your energy supplier

    If you are worried about paying your energy bills, talk to your supplier or visit their website and find out what help they can offer. If you tell your supplier you have cancer, they may be able to give you extra support.

  • Switch your supplier

    There are lots of gas and electricity companies and they offer a range of tariffs. By making sure you are on the best tariff for your needs, you could reduce your bills. You will need to compare different tariffs before changing, to make sure it is the best tariff to suit your needs. And to make sure you are not disadvantaged by switching.

  • Check if you are eligible for grants
    You may be able to get help from the government with managing your energy costs. To find out what government help is available for your situation, visit:

  • Macmillan Grants

    Some charities, including Macmillan, give small grants to people who are having difficulty paying their energy bills or other expenses. Macmillan Grants are usually a one-off payment. You may be able to apply for a Macmillan Grant through a health or social care professional or benefits adviser. Eligibility criteria applies.

Managing your energy costs booklet

You can download our booklet for more information. You can also order a physical copy online.

Download the Managing your energy costs booklet

Reducing your energy bills with energy efficiency

It’s important to look after yourself as best you can when you have cancer. An energy efficient home saves you money, keeps you warm, and helps look after the planet.

Staying well

If you have cancer you may find yourself spending more time at home, especially because of coronavirus. We’ve put together a list of resources and tools to help you stay as well as you can this winter, both emotionally and physically.

Emotional support

  • Macmillan Support Line – Cancer Information Advisers 

    Our Cancer Information Advisers offer a listening ear and are ready to talk about whatever matters to you. They can also provide expert cancer information to help you find your best way through. Freephone 0808 239 6932 (7 days a week, 8am-8pm). You can also chat with us and email us

  • Online Community 

    The Online Community is a safe space where you can connect with peers. Whether you have cancer or are supporting a loved one with cancer, the community is there for you 24/7.

  • Self-isolating

Physical support

  • Eating well and keeping active
  • SafeFit 

    Safefit is a free remote service for anyone in the UK with suspicion of or confirmed diagnosis of cancer. We put you in contact with a cancer exercise specialist who will help you during the pandemic.

  • Macmillan Support Line – Cancer Nurses

    Our Experienced Cancer Nurses will talk you through specialist information about your diagnosis and treatment. They can help you understand what to expect from your prognosis and share key information to help you manage symptoms and side effects. Freephone 0808 239 6932 (7 days a week, 8am-8pm). You can also chat with us and email us.

  • Managing practical tasks 

    Cancer can make managing practical tasks such as housework, shopping, washing and dressing more difficult. We have tips to help.

Financial concerns

People with cancer can face a significant financial impact as a result of their diagnosis. Our research shows 4 in 5 people:

  • feel the financial impact of cancer
  • and are on average £570 worse off a month.
"Since my cancer surgery I really feel the cold. Heating bills increased and I needed a break to get away from the intense cancer treatment. Due to the kindness of Macmillan and the lovely people that donate, I got a Macmillan Grant. I am so grateful I was able to enjoy a couple of days break and not worry about my heating bills." – Sharon

A cancer diagnosis may mean reduced hours at work or having to stop working for a period of time. This can result in a reduced income, when you may be facing increased costs because of paying for regular trips to medical appointments and higher household bills. But we’re here to help.

Call the Macmillan Support Line on freephone 0808 239 6932 and speak to our experts. Our teams are here to help you find your best way through the money worries that come with cancer:

  • Our Financial Guides offer personalised support and guidance to help you deal with money worries. They can also explain financial products, so you can best manage your money.
  • If you need information on benefits and financial support, our Welfare Rights Advisers will make sure you’re not missing out on anything you may be entitled to. They can also help you find out if you’re eligible for alternative sources of support or services.
  • If cancer is affecting your ability to pay your energy bills our Energy Advice Team are here to offer guidance and signpost to further help that may be available. 

You can call 0808 239 6932 Monday-Friday 8am-6pm to speak to our our Financial Guides and Energy Advice Team. And you can call to speak with our Welfare Rights Advisers Monday-Friday 8am-8pm, and Saturday and Sunday 9am-5pm.