Energy Advice

If you are living with cancer and your energy bills increase, find out how we can help with access to energy schemes and grants.

How our energy advisors can help you

People living with cancer often find that they are spending more money to keep warm. This could be because they are spending more time at home or feeling colder because of treatment.

If you have difficulty paying your energy bills, whether they are gas, electricity or water bills, we are here to support you. We can: 

  • help you get access to schemes
  • tell you which charity grants are available and how to apply
  • advise you on boiler schemes
  • help you deal with water companies.

How to talk to an energy advisor

Macmillan Support Line

You can make a phone appointment with an energy advisor by contacting the Macmillan Support Line.

You can call the Macmillan Support Line on 0808 808 00 00.

Opening times

  • Emotional and practical information

    7 days a week, 8am-8pm

  • Clinical information

    7 days a week, 8am-8pm

  • Financial guidance

    Monday-Friday, 8am-6pm

  • Welfare rights

    Monday-Friday, 8am-8pm, Saturday-Sunday, 9am-5pm

  • Energy advice

    Monday-Friday, 8am-6pm

  • Work support team

    Monday-Friday, 8am-6pm

Other ways to get in touch

Please note that conversations with our Support Line advisers are confidential, but may be recorded for quality and training purposes.

Outside the UK

If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.

Deaf or hard of hearing

Are you deaf or hard of hearing? To make a text relay call, dial 18001 followed by 0808 808 00 00, or download the Relay UK app (Google Play/App Store).

Translation service

If you prefer to speak to us in another language, interpreters are available. Just state, in English, the language you want to use when you call.

Online tools and information

We also have a range of information online including:

There is also our online community where people living with or affected by cancer discuss a range of issues. There is a practical matters group where you can post your question anonymously. We recommend combining this with a call to our advisors.

We have information to help you cut down your energy bills and keep warm in winter. We also have tips to help you save money by being more energy efficient. We'll do everything in our power to help.

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